Refund & Returns Policy — Essence Finds
Last updated: April 16, 2025
Thank you for shopping with Essence Finds. We want you to be happy with your purchase. If you are not completely satisfied, please review the policy below for information about returns, exchanges, and refunds.
1. Return Eligibility
You may request a return within [30] days of delivery. To be eligible, items must:
- Be unused and in the same condition in which you received them
- Be in the original packaging, where applicable
- Include all tags, accessories, manuals, and other included materials
- Be accompanied by your order number or proof of purchase
Essence Finds reserves the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
For health, hygiene, safety, or other reasons, certain products may not be eligible for return, including:
- Personal-care, beauty, or hygiene products that have been opened or used
- Underwear, swimwear, or other intimate items
- Customized or personalized products
- Gift cards
- Clearance or final-sale items
- Products damaged through misuse, improper care, or normal wear and tear
If you are unsure whether your item qualifies, please contact us before sending it back.
3. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within [7 days] of delivery at [essencefinds@yahoo.com].
Please include:
- Your order number
- A description of the problem
- Clear photos or videos of the item and packaging
If the issue is verified, we may offer a replacement, reshipment, or full refund, including applicable return shipping costs.
4. How to Request a Return
To request a return, email [essencefinds@yahoo.com] with:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
- Photos, if relevant
Do not send items back without receiving return instructions from Essence Finds. Unauthorized returns may not be accepted.
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as Essence Finds is not responsible for items lost during return shipping.
5. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.
Approved refunds will be issued to the original payment method. Refunds generally appear within 5–10 business days, depending on your payment provider or bank.
Original shipping charges are generally non-refundable unless:
- We sent the wrong item
- The item arrived damaged or defective
- The return is required by applicable law
If a return does not meet our eligibility requirements, the item may be sent back to you and no refund will be issued.
6. Exchanges and Replacements
We may offer exchanges or replacements for defective, damaged, or incorrect items, subject to product availability. For other returns, we generally issue a refund rather than an exchange.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible at [essencefinds@yahoo.com]. We can only cancel orders that have not yet been processed or shipped.
Once an order has shipped, it must be handled under our return policy. An order may not be canceled solely because of a shipping delay if it is still within the estimated delivery period, except where required by applicable law.
8. Shipping Delays and Lost Packages
Essence Finds is not responsible for delays caused by shipping carriers, customs, weather, incorrect delivery information, or other circumstances outside our control.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. We will work with you and the carrier to investigate the issue, but refunds or replacements are not guaranteed for packages marked as delivered.
9. International Orders
Customers placing international orders may be responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These fees are not controlled by Essence Finds and are generally non-refundable.
International return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
10. Contact Us
For questions about returns or refunds, please contact:
Essence Finds
Email: [essencefinds@yahoo.com]
Website: [essencefinds.shop]
This policy does not limit any rights you may have under applicable consumer-protection laws. Before publishing, customize the bracketed sections and confirm that the policy complies with the laws where your business operates and where you sell.